Support

Stuck, curious, or found a bug? Answers below — or write to the team directly.

Common questions

My capture wouldn't verify — why?: SkyDex checks your GPS position, compass heading and phone tilt against live flight data at the moment you capture. Verification fails when the aircraft isn't where you're pointing (or isn't broadcasting its position), when your compass is uncalibrated (wave the phone in a figure-of-eight), or when GPS accuracy is poor. It works best outdoors with a clear view of the sky.
The camera is black or frozen.: Make sure SkyDex has camera permission (iOS Settings → SkyDex → Camera). If the preview freezes after switching apps, leave the Spot screen and come back — the camera restarts automatically.
How do I report a photo or comment, or block someone?: Every photo and comment has a Report option. You can block any spotter from their profile or one of their comments; manage your blocked list under Settings → Blocked spotters.
How do I export or delete my data?: From Settings you can export everything you've created as a file, or permanently delete your account with every sighting, photo and comment tied to it. Deletion is immediate and irreversible.
What does SkyDex do with my location?: Location is used only to verify sightings and is never shown publicly — see the privacy policy for the full picture.

Contact the team

Send us a question, a problem, or an idea — messages go straight to the people who build SkyDex. Signed-in spotters can also use the feedback box in the app.